SERVICES

Consultancy and analysis

Our consultants are available at every stage of the project in your new ERP software. They assist you in the audit of your current organization and provide a careful analysis of your needs to allow the more complete and useful parameterization of the product. You can refer to them for any future need in the use of the DNA Manufacturing Solutions ERP.

Support and maintenance

The service of ITACME Informatica is provided by qualified consultants to give a precise and punctual service. The service provides an immediate assistance by a phone operator, and the resolution of any problem connected with DNA product within 24 hours from the report of the customer. All this to ensure the working continuity of the customer and the best use of the product.

The update service, which can be automatically done by the Live Update system, allows you to be constantly aligned with the release updates issued by ITACME Informatica and then to take advantage of the improvements continually made to our software.

Formazione

ITACME Informatica offers different possibilities for training, according to the needs of the customer:

• Classroom training

• Training at your company seat

• Web-based trainin

The training of Customer's staff is customized and adapted to the real needs, assessed during the project analysis.

The training can focus both on the functional application use and on technical aspects related to the product parameterization, the report configuration and the customization of DNA windows through the powerful tools provided by ITACME with scripting functions.

As a result, recipients of the courses offered by ITACME Informatica may be different entities against which we can plan training sessions depending on the Company role: end users, system administrators/ITC staff or department managers interested in the analysis tools offered by the application.